ALSTA WARRANTY POLICY

THE FOLLOWING WARRANTY APPLIES TO WATCHES SOLD BY ALSTA DIRECTLY OR THROUGH AN ALSTA AUTHORISED PARTNER ONLY

All Alsta timepieces have been hand assembled by Alsta and Alsta partners in Switzerland or the UK. Each watch has undergone quality control and testing procedures by highly skilled watchmakers and technicians.

Should you experience an issue with your Alsta watch, please contact us at info@alstawatch.com to arrange for your timepiece to be sent to an Alsta Service Centre. Only Alsta accredited Service Centres are entitled to perform service and warranty work for the purposes of this warranty. Any work undertaken by a third party Watchmaker will invalidate this warranty.

Your Alsta watch is covered under warranty against manufacturing defects for 2 years from the date of original purchase. In order for work to be carried out under warranty, you will be required to present, with your Alsta watch, an explanation of the alleged defects. You are responsible for any transportation costs, including but not limited to postage, packaging materials and insurance in returning your watch for repair. After warranted works are completed, your watch will be returned to you at no cost to you.

If, following receipt of your watch, the required works are not covered by this warranty, you will be contacted and a quote for undertaking any required repair or other work will be communicated to you. You will be responsible for such costs and, in those circumstances, the costs incurred in returning the watch to you whether or not such works are subsequently undertaken at your request.

The warranty does not cover straps and clasps or defects and damage caused by:-
Theft, loss, fire or damage through natural causes;
Deliberate misuse, negligence or accidents;
Improper use (knocks, dents, scratches etc.)
Repairs/servicing provided by a non-Authorised Alsta Service Centre;
Regular wear and tear.

In order to ensure that your Alsta mechanical timepiece is running to its full potential for years to come, it will require regular maintenance and Alsta advises that you arrange a full service by an accredited Alsta Service Centre, every 3 to 5 years and the costs of such servicing work are not covered by this warranty but all such servicing works are separately warranted at the relevant time.

 

 

WATCH SERVICING

To send your watch for servicing or repair please contact an Authorised Alsta Service Centre (contact info@alstawatch.com for details).

Alsta Watch Company
Baltic Chambers,

50 Wellington St,

Glasgow,

G2 6HJ,

UK